Let’s talk with Author Jeff Hahn about what to do when IT hits the fan. Let’s face it, your restaurant has seen it’s fair share of issues, like everyone else has, but it’s how you handle it when IT happens, not what actually happened that matters.

This is episode 141 of the Restaurant Expert Roundup Podcast

Jeff is the author of “Breaking Bad News” and a crisis communication expert with 30 years experience in communications and public relations.

He’s the owner and principal of a family of integrated agency brands including Apron Food & Beverage Communications, Hahn Public Communications, the Predictive Media Network and White Lion Interactive.

You can find him on:
LinkedIn: https://lnkd.in/gMnWJK7Y

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Today we chat it up with restaurant author Joël Hoachuck.

Joël is the author of “Welcome to Waiters’ World: The Essential Guide to Serving Food & Drink.” He’s an experienced restaurateur, having worked at high end restaurants such as Relais & Chateaux. He’s opened and operated profitable and award-winning businesses.

And today I have 3 topics to discuss from his book:

#1 – Page 19 “know your products” – I want to discuss the importance of being well versed on your menu

#2 – Page 46 “make recommendations” – Talk about how the right recommendations can add to the meal and lead to a much better experience

#3 – Page 52 “desert time” – Selling deserts and drinks after the meal.

You can find him on:
LinkedIn: www.linkedin.com/in/joel-hoachuck-b4678712
Instagram: www.instagram.com/jhoachuck

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Every day is a grind running a restaurant and small business. Your mind wonders, your spirit weakens and your body is easy to forget about.

Today I’m talking with my man DELO, David DeLorenzo, about how to keep all 3 of these assets SHARP and ready for the next task.

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